Relevance verified: 28/04/2026
Playing at Goodwin Casino is designed to be a fun and exciting experience. We are fully committed to protecting our players and ensuring that gambling remains a safe form of entertainment. We understand that for a small number of people, gambling can stop being fun and become a problem. To help you manage your gameplay, we offer a variety of practical tools and resources.
Setting Your Limits
We strongly encourage you to take advantage of the account control features available on our platform. These tools are designed to help you stay within your budget and keep track of your time.
Deposit Limits: You can set daily, weekly, or monthly deposit limits on your account. Once this limit is reached, you will not be able to deposit more funds until the specified period resets. Decreasing your limit takes effect immediately. If you choose to increase your limit, a 24-hour cooling-off period is required before the change is applied.
Reality Checks: It is easy to lose track of time while playing. You can activate reality check alerts to appear on your screen at regular intervals. These alerts will remind you how long you have been playing and display your net winnings or losses for that session. You will need to acknowledge the alert before you can continue playing.
Taking a Break
If you feel the need to step away from gambling for a short while, we offer a Time-Out facility. You can suspend your Goodwin Casino account for a period ranging from 24 hours up to six weeks. During this time, you will not be able to log in, deposit, or play any games.
Self-Exclusion
For those who wish to stop gambling entirely for a longer period, we provide a Self-Exclusion option. You can self-exclude your account for a minimum of six months up to five years. Once activated, your account will be closed and any remaining balances will be returned to you. We will also remove you from all marketing databases. You cannot reactivate your account under any circumstances until the chosen self-exclusion period has expired.
To activate a time-out or self-exclusion, please contact our customer support team directly at [email protected].
Protecting Minors
It is illegal for anyone under the age of 18 to open an account or gamble at Goodwin Casino. We carry out strict electronic age verification checks on all new registrations. If we are unable to verify your age electronically, we will request photographic identification. We recommend that parents use filtering software such as Net Nanny or CyberPatrol to prevent underage access to gambling websites on shared devices.
Recognising a Problem
It is important to monitor your gambling habits. Ask yourself the following questions:
- Do you gamble to escape boredom or unhappiness?
- Have you ever lied to cover up the amount of money or time you spend gambling?
- Do you chase your losses after a bad session?
- Has gambling ever caused financial difficulties for you or your household?
If you answer yes to any of these questions, we strongly advise you to seek professional help.
External Support Organisations
There are several free and confidential organisations in the UK dedicated to helping individuals affected by problem gambling.
GAMSTOP: This is a free national service that allows you to self-exclude from all licensed online gambling operators in the UK. We strongly recommend registering with them at www.gamstop.co.uk.
BeGambleAware: Offers free, confidential help and support to anyone worried about their or someone else’s gambling. Visit www.begambleaware.org for more information.
GamCare: Provides support, information, and advice to anyone suffering through a gambling problem. They operate the National Gambling Helpline. Find out more at www.gamcare.org.uk.
At Goodwin Casino, your wellbeing is our priority. Please play responsibly and reach out to our support team at [email protected] if you need assistance with any of our account control tools.