License Information

Goodwin Casino provides gambling services in the United Kingdom through an operator that is presented on the website as part of the Goodwin brand. The relevant gambling permissions are associated with Goodwin Racing Limited, a company incorporated in the United Kingdom under company number 03477145. The registered office is listed as 4 Kingfisher Court, Uckfield, East Sussex, TN22 1QQ, United Kingdom.

The operator is regulated by the UK Gambling Commission, which is the competent authority responsible for the supervision of licensed gambling activities in Great Britain. According to the public register, Goodwin Racing Limited holds an active Remote Casino operating licence under reference 002927-R-327985-008. The website also refers to Licence No. 2927, which corresponds to the account number shown on the regulator’s public register.

This licensing framework allows the operator to provide remote gambling services only within the scope permitted by applicable law, licence conditions and regulatory requirements. Access to the services is therefore limited to jurisdictions in which such services may lawfully be offered and used. In practical terms, the site is directed at the UK market and operates within the regulatory environment applicable to players in Great Britain.

Use of the website and all gambling services is strictly limited to persons aged 18 years or over. No person under the age of 18 is permitted to register, deposit, gamble or claim winnings. The operator reserves the right to carry out age verification checks at registration stage, before a withdrawal is processed, or at any other time where verification is required by law or internal compliance procedures. If a customer cannot successfully complete age verification, the account may be restricted, suspended or closed.

Operator Details

The website identifies the business through its legal and contact disclosures and makes clear that the gambling services are subject to formal regulatory oversight. The publication of operator identity, contact channels and licensing information is an important part of legal transparency and consumer protection. It allows customers to verify that the operator is linked to a real corporate entity and to a recognised gambling regulator.

For compliance and consumer information purposes, the core operator details are as follows:

• Legal entity: Goodwin Racing Limited
• Country of registration: United Kingdom
• Company registration number: 03477145
• Registered office: 4 Kingfisher Court, Uckfield, East Sussex, TN22 1QQ, United Kingdom
• Regulating authority: UK Gambling Commission
• Licence number / account reference: 2927
• Relevant licence type: Remote Casino
• Minimum age: 18+

Licence Scope and Regulatory Status

The purpose of the licence is to authorise the operator to provide gambling services in accordance with the conditions imposed by the UK Gambling Commission and all applicable legislation. A licence does not remove the operator’s duty to carry out ongoing compliance checks, nor does it prevent the regulator from reviewing operational conduct, imposing additional conditions or taking enforcement action where necessary.

The operator is expected to comply with the Licence Conditions and Codes of Practice, consumer protection requirements, anti-money laundering obligations, social responsibility duties and technical compliance standards. This includes obligations relating to fair terms, customer due diligence, protection of customer information, safer gambling tools and the handling of complaints.

The publication of licence information on this page is intended to help users understand who is responsible for the gambling services offered through the website, which authority supervises those services and what legal standards apply to account opening, gameplay, payments, verification and dispute resolution.

Territorial Availability of Services

The services are intended for users located in territories where the operator is authorised to provide them and where participation is lawful under local rules. The regulatory framework referenced on the website is UK-based and is designed for the British market. Customers are responsible for ensuring that access to the website and use of the services is lawful in their place of residence and from the location in which they access the platform.

The operator may restrict or refuse registration, suspend an account, decline transactions or block access where a jurisdiction is not supported, where legal uncertainty exists, or where the operator is required to do so by law, regulatory guidance or internal risk controls. This applies equally to account usage, bonus participation, withdrawals and continued access to gambling products.

AML and KYC Compliance

Goodwin states in its legal documentation that it applies customer verification and anti-money laundering controls as part of its compliance obligations. These checks are not optional administrative steps. They are legal and regulatory safeguards designed to prevent underage gambling, fraud, money laundering, identity misuse and other prohibited activity.

As part of Know Your Customer procedures, the operator may request documents and information needed to verify:

• identity
• age
• residential address
• ownership of payment methods
• source of funds
• source of wealth, where appropriate

Typical verification material may include a passport, driving licence, bank statement, utility bill, card ownership evidence or other documents reasonably requested for compliance purposes. The operator may also use electronic verification tools, database checks and third-party providers to validate customer information.

As part of its Anti-Money Laundering procedures, the operator may monitor account behaviour, payment patterns, gameplay activity and linked account indicators in order to identify unusual, suspicious or prohibited conduct. Additional due diligence may be required in cases involving higher transaction volumes, risk indicators, inconsistent account information, repeated payment reversals, failed verification or concerns about the origin of funds.

Where required by law or internal compliance policy, the operator may temporarily restrict withdrawals, suspend account access, request enhanced verification or close an account entirely. It may also retain, review and disclose information to competent authorities where there is a legal basis to do so. These measures are part of the operator’s duty to comply with applicable UK anti-money laundering legislation and related financial crime controls.

Data Protection and Information Security

Goodwin states that personal data is processed in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018. Customer information is collected and used only where there is a recognised legal basis for doing so. Depending on the context, that basis may include contractual necessity, compliance with legal obligations, legitimate interests or, where relevant, consent.

The operator may process personal data for purposes including:

• account registration and administration
• age and identity verification
• payment processing
• anti-fraud and anti-money laundering checks
• responsible gambling controls
• customer support
• legal and regulatory reporting
• dispute handling
• website security and service improvement

The website also states that technical and organisational security measures are used to protect customer data against unauthorised access, unlawful disclosure, misuse, loss or alteration. This includes the use of SSL encryption and controlled handling of sensitive account information. Personal data may be shared with payment providers, verification services, fraud prevention services, regulators or professional advisers where such disclosure is necessary and lawful.

Customers may also have legal rights in relation to their personal data, including rights of access, rectification, erasure in certain circumstances, restriction, objection and complaint to the relevant supervisory authority, subject to the limits provided by law. Where data must be retained for legal, compliance or record-keeping reasons, those obligations may override a request for immediate deletion.

Responsible Gambling

Goodwin states that gambling should be approached as a form of entertainment and not as a source of income or financial strategy. In line with UK regulatory expectations, the operator provides safer gambling information and player protection tools intended to support informed and controlled use of the platform.

The responsible gambling framework described on the website includes measures such as:

• deposit limits
• loss limits
• session and reality check reminders
• cooling-off periods
• time-out functions
• self-exclusion options
• access to external support organisations

The operator also states that underage gambling is prohibited and that accounts may be restricted where there are concerns about vulnerability, harmful play patterns or misuse of the service. The website refers users to recognised external support resources such as GAMSTOP, GamCare, BeGambleAware and Gambling Therapy, which provide blocking tools, advice and practical support for individuals experiencing gambling-related harm.

Where a customer chooses self-exclusion, the operator states that the exclusion period must be respected in accordance with the applicable rules of that measure. During the exclusion period, the customer should not be able to access the account for gambling purposes, and direct marketing contact should be limited in line with the applicable self-exclusion rules.

Complaints and Dispute Resolution

Goodwin’s legal terms provide that a customer who wishes to raise a complaint should first contact the operator through the support channels published on the website. Complaints are handled internally in the first instance so that the facts can be reviewed, relevant records checked and an outcome communicated in writing or through the appropriate support process.

If a matter cannot be resolved immediately, the operator states that it aims to deal with complaints within a reasonable period and, where required under its published terms, within eight weeks. If the player remains dissatisfied after the internal complaint process is completed, or if the matter is not resolved within the stated timeframe, the complaint may be referred to an approved Alternative Dispute Resolution body in accordance with the operator’s legal terms and UK consumer dispute standards.

This dispute framework is intended to ensure that complaints are addressed through a defined, reviewable process rather than through informal or ad hoc correspondence. It also supports regulatory accountability by making it clear that unresolved disputes may be escalated beyond the operator’s internal team.

Governing Law

The website terms state that the contractual relationship between the operator and the customer is governed by the laws of England and Wales. Any disputes that are not resolved through internal complaint handling or applicable ADR procedures may therefore be subject to the jurisdiction stated in those terms, without prejudice to mandatory consumer rights that may apply under relevant law.

Contact Details

For legal, account and compliance-related matters, the website publishes the following contact details:

• Email: [email protected]
• Telephone: 08000 421 321
• Address: 4 Kingfisher Court, Uckfield, East Sussex, TN22 1QQ, United Kingdom

Compliance Statement

Goodwin Casino states that its services are provided in accordance with applicable legal and regulatory requirements, including licensing, customer verification, anti-money laundering controls, data protection obligations and responsible gambling duties. Registration and continued account use are subject to ongoing compliance review. Where required by law, regulation or internal control procedures, the operator may request additional information, restrict access, delay transactions, refuse services or close an account.

Customers should review the operator’s Terms and Conditions, Privacy Policy, Responsible Gambling materials and all applicable product-specific rules before registering or using the services. This page is intended to provide a clear summary of the legal and regulatory basis on which the website operates, with particular emphasis on transparency, accountability and consumer protection.

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